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** OUT THEY GO **
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Acetate Sheets
Acrylic Sheets
Adhesives ~ Glue
Albums ~ 12x12, 8x8
Beyond The Page ~ Wood
Books and Magazines
Bling Flourish Sparkle
Brads ~ Eyelets
Buttons
Card Making supplies
Cardstock ~ 12x12 ~ Plain & Printed
Chalks
Charms ~ Metal accents
Chipboard
Copics Markers Ciao
Cricut Cutting Machines
Cuttlebug Machine ~ Accessories
Embellishments
Embossing Powders
Etching Cream ~ Glass etching
Flowers
Flower Soft
Gift Vouchers
Harley Davidson Items
Inks - Smooch - Pads
Kaisercraft Kits
Mini Calendars
Mod Podge
PAINTS
Paper 12x12 Printed/Plain
Paper Collections~Embellishments
Pens and Markers
PUNCHES ~ Martha Stewart ~ Ek Success
Ribbons and accessories
Rub Ons
Sassafras Lass Kits & Variety
Sizzix
Spellbinders Nestabilities
Stamps ~ Clear ~ Wood ~ Blocks
Stickers
Stickles - Liquid Pearls
Storage
Tim Holtz Signature Products
Tools
Zutter BIA O Wires
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Answers to our most commonly asked questions


  • Payments
  • Shipping Costs
  • Shipping Methods.
  • Delivery time.
  • International Orders.
  • Return Policy
  • Privacy Notice
  • Wish List
  • The item I am after isn't here?
  • Out of stock.
  • Questions?
  • Location
  • Idea galleries, Chat Forum




    Q: Payments
    When is payment due?
    How do I pay you?

    A: Payment is to be made with in 7 days.

    If we have not received your payment, all orders will be reversed and cancelled without further notice.

    Should you need a few days extra for payment we are happy to wait as long as we receive an email from you with your request.

    We use Paypal which means payments can be made with bank debit or credit card methods.

    We can supply you with an Australian Bank account, if you prefer online banking or branch direct deposit.

    Or we are happy to receive money orders also,
    Payable to:

    Craft Candy

    Po box 3011
    Hill Top, NSW 2575




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    Q: Shipping Costs
    How much are your shipping charges?

    A: We do not use gimmicks and over charge on products to then offer "free shipping"
    All Australian orders received will be a flat rate of $10.95 regardless of how many items purchased so its better for you the customer to stock up verses buying one item only.
    However. Wood Items and Cricut Expression or Cuttlebug machines are not included in the flat rate option, you can still go through check out as normal, and if the shipping charges are more we will send a request of payment for shipping.
    If you are happy with the charges we can continue and send the items out as soon as payment has been received.



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    Q: Shipping Methods.
    Which method of post do you use?

    A: We ship with Australia Post.
    All parcels/items will be sent via registered post for your delivery safety.
    Orders will be packaged with maximum care to ensure items are received in the best possible condition.
    In doing so we are not responsible for any damage caused by Australia Post negligence and handling.

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    Q: Delivery time.
    When will I receive my order?

    A: We aim to provide you with your goods purchased as quickly as possible!
    Your item/s will be packed and ready to ship within 24/48 hours after payment received, during week days.
    Orders placed on a Saturday or Sunday, will go out first thing Monday Morning.
    Australia Post can take 3-5 days for most capitals, 5-7 days for regional.
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    Q: International Orders.
    Do you ship international?

    A: We Can! Although this store has not been set up for International orders, How ever, If you are An International customer who would like place an an order, we will always take time to help, and do a separate order for you and supply exact shipping rates to your address/country. You can still go through check out as normal, and we will send a request via paypal if any more funds are needed for shipping. We do not make profit from shipping charges, we charge actual postage rates.
    Contact us at craftcandy@bigpond.com for more information.
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    Q: Return Policy
    What is your return policy?

    A: Please notify us within 48 hours of receiving your order of damaged stock or errors, and we will be more than happy to correct the situation.
    All returns must be received within 14 working days.
    We do not accept returns or refund stock if you simply change your mind.


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    Q: Privacy Notice
    Do you have a privacy policy?

    A: Your privacy is very important to us and your details will remain confidential. You will never receive unsolicited mail as a result of registering with Craft Candy.
    We will never pass on your details to any third party without your written permission unless we are required to do so by law.

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    Q: Wish List
    What is the Wish List?

    A: Wish list, is a wonderful way to place all the items you really would love to receive as gifts.
    Some times the hubby just needs that little helping hand of what to buy :)
    This feature is even a handy item to have being able to send your self an email to remind you of what you were wanted or looking at.

    Simply add the products you would love to have, your From email address,
    and the email address to who you would like to email these item ideas too.

    Perfect for that anniversary, Xmas, birthday gift help!
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    Q: The item I am after isn't here?
    I am looking for......

    A: We are here to help you. If there is anything scrap and craft related that you cannot find in our store, please contact us at craftcandy@bigpond.com. Let us know all the details about the product and we will try to find it for you. We will reply within 48 hours and if we have been successful we will let you know the price and shipping details.
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    Q: Out of stock.
    What if my item is out of stock?

    A: Every effort is made to keep our stock levels accurate on the website. In the unlikely event that we cannot fulfil your order, we will contact you to offer an alternative or let you know when/if the item will be available. Any changes to your invoice will be made and we will gladly refund any money owed.


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    Q: Questions?
    I have a question not listed here?

    A: Please contact us using the Contact Us Link under Information header, or
    admin@craftcandy.com.au we will respond as soon as possible.
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    Q: Location
    Where are you situated?

    A: We are an online store only, being located in the Southern Highlands, NSW
    Postal address:
    PO Box
    3011
    Hill Top, NSW 2575

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    Q: Idea galleries, Chat Forum
    Do you have Idea Galleries or a place to chat with other scrapbookers?

    A: We sure do, We have our very own chat forum http://craftcandy.motionsforum.com
    You need to register to become a member to see ll our threads and Galleries.
    This only takes 5 minutes and helps keep un wanted spammers out.

    We also have created Craft Candy's Blog spot, We really don't do as much up dating on the blog as we should since we have started the Chat message board, But that des not mean I won't ever get around to it :)






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    Scrapbooking and Craft items at very tempting prices.
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